Digital Scotland Superfast Broadband programme (DSSB) seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and DSSB cannot accept any liability for actions arising from its use. DSSB cannot be held responsible for the contents of any pages referenced by an external link.

Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.


Collection and use of personal information

DSSB is the sole owner of the information collected on this websites. The Scottish Government processes personal data for the purposes of aiding its work with the Scottish Ministers to improve the well-being of Scotland and its people.


Registration and Enquiries

You do not have to register to use the DSSB website, but you can register to receive newsletters containing information and updates about the Digital Scotland Superfast Broadband programme via email.

The registration information we require is your name and email address if you wish to receive email updates.  Where you enquire detailed information about superfast broadband to your premises we will additionally require your full postal address and telephone number.

This information is stored securely on our database until such time as you choose to unsubscribe from receiving news stories. People who no longer wish to receive our newsletters and other updates may opt-out of receiving these communications by clicking unsubscribe option on any email communication received.



Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.


Third Party Intermediaries

We use 3 outside organisations to manage our user database. Those companies do not retain, share, store or use personally identifiable information for any secondary purposes.
These are:

  • Stormid, their privacy policy can be found on this link
  • EKO, their privacy policy is located at this link
  • Campaign Manager, whose privacy policy is located on this link


Third Party Partners

DSSB have an agreement with BT to provide specific aspects of the Digital Scotland Superfast Broadband Programme, it may be necessary when responding to detailed enquiries to share your data with BT.  Where we need to do this, we will let you know so you can make an informed choice as to whether or not you want us to progress your enquiry.


Service Providers

We partner with other third parties to provide specific services. For example database development, push mobile technology and hosting. When the user signs up for these particular services, we share names, or other contact information including mobile number and full contact information with the third party service providers so that the third party can supply these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


Correcting/Updating/Deleting/Deactivating personal information

If personally identifiable information changes (such as postal code, phone, email or postal address), we provide a way to correct, update or delete/deactivate users' personally identifiable information. You can update your information or preferences at any time by clicking the link in any email we send you.  Additional you can also do this by contacting us by email at SuperfastPMO@gov.scot.


Accessibility Information

This web site has been designed to comply with the international web accessibility standards issued by the World Wide Web Consortium (W3C) as part of their Web Accessibility Initiative.

All reasonable efforts have been made to ensure that top level and main content pages are compliant to a minimum of AA of the Web Content Accessibility Guidelines (WCAG) 2.0 standards.


Cookies and website traffic

When users enter the DSSB you will normally see a message on the site before we store a cookie on your computer. Cookies are text files which identify users' computers to the DSSB servers. The website then creates 'session' cookies to store some of the preferences of users moving around the website, e.g. retaining a text-only preference.

Cookies in themselves do not identify individual users but identify only the computer used..

Many websites use cookies to track traffic flows, whenever users visit those websites.

The DSSB website uses cookies to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development. For this purpose, the programme uses web analytics to measure and analyse usage of the website. The information collected by DSSB will include IP Address, pages visited, browser type and operating system. The data will not be used to identify any user personally.

Most modern web browsers allow users to control cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Cookies used on our site:


Cookie file name


Cookie Control


Cookie Control: When you click to turn cookies on or off on the Cookie Control user interface, a cookie is set in order to remember your preference.



Google Analytics


Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.


Google Analytics stores IP address anonymously on its servers in the US, and neither DSSB or Google associate your IP address with any personally identifiable information.


These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.


Used by Google to throttle request rate.


Google Privacy Policy



The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.

Other 3rd party cookies





Facebook Cookie Policy

Facebook Privacy Policy



We may use Twitter embed code on some pages within our site.  Twitter may set cookies on your PC.

Twitter API


Twitter Privacy Policy



We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player.
Youtube Privacy Policy

Log files stored on DSSB’s web server allow the recording and analysis of users' use of the website. Log files do not contain any personal information.


Social media accounts

DSSB social media accounts are managed by communications teams and policy teams.


What we post

Posts and Tweets will be about:

  • Key developments
  • Key publications and events
  • News releases
  • Video, audio and imagery
  • Sector developments



If you follow us we will not automatically follow you back. Being followed or re-posted by a Digital Scotland social media account does not imply endorsement of any kind.



We will update and monitor our social media accounts during office hours, Monday to Friday.

Social media accounts may occasionally be unavailable and we accept no responsibility for lack of service due to platform downtime.


Direct messages and replies

We will read all direct messages and ensure that any emerging themes or helpful suggestions are passed to the relevant people in DSSB. We will also keep an eye on replies and respond if appropriate.

Also see



This Website contains links to other sites. Please be aware that we, DSSB, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.


Notification of changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our Web site for 30 days.