Subsidised support for basic broadband

The Better Broadband Voucher Scheme

The Better Broadband Voucher Scheme is a UK-wide government subsidy scheme to provide an affordable, basic broadband installation to homes and businesses that are unable to access a broadband service with a download speed of at least 2 Mbps - and who will not benefit from the superfast broadband roll out within the next 12 months.Since its launch in December 2015, the scheme has boosted the broadband speeds of more than 20,000 homes and businesses in some of the hardest to reach areas of the UK.Households and businesses that are eligible to take advantage of the scheme have installation and hardware costs of their connection subsidised to ensure their first year costs are no more than £400.To find out more about the scheme and whether your premises could be eligible please go to: https://basicbroadband.culture.gov.uk/

Who can apply?

You can apply for Better Broadband Subsidy Scheme vouchers if:

  • Your home or business can’t currently access a broadband download speed of at least 2Mbps
  • There are no affordable alternatives that provide at least 2Mbps download speeds
  • There are no plans to bring Superfast Broadband to your location within 6 to 12 months of your application.

You must be the owner or occupier of the address you give on the application form.

Even if your household or business appears to be eligible for Better Broadband vouchers, we still recommend researching alternatives. There may be satellite or 4G providers, or other broadband services that aren’t registered with the Scheme, who can offer a better deal.

 

The Rural Gigabit Voucher Scheme

Launched in May 2019, the Rural Gigabit Voucher scheme is a UK wide government subsidy scheme aimed at groups of individuals or businesses based in rural areas. The scheme offers extra group funding towards the cost of installing faster broadband to residential and business premises – who may not have been included in the current DSSB programme roll out - and who have broadband speeds less than 30Mbps.

To find out more about this scheme and whether you are eligible have a look at https://gigabitvoucher.culture.gov.uk/rural/

You will be asked for your postcode so that you can check to see if you are eligible for a rural gigabit voucher and you will be able to see suppliers who offer broadband services in your area. If you have a question your chosen supplier will be able to guide you through the process. 

Who can apply?

You can apply for the Rural Gigabit Voucher Scheme if you are a group of:

  • Two or more residents OR
  • Small to medium enterprises (SMEs), and you combine your vouchers towards the shared cost of installation.

 

How much is the voucher worth?

  • If you are a small to medium sized business you can use vouchers up to £3,500.

OR

  • Up to £1,500 if you live in a residential premises.

 

Please note, this scheme is open to groups only, so single connections (one premises connected to fibre broadband only) are not eligible for additional funding.

For more information

I am a resident owner or SME

If you have a question about this scheme please contact your chosen broadband supplier. Your chosen broadband supplier will be able to guide you through the process.

I have problems with my voucher

For compliance issues please email  GBVSHelp@culture.co.uk

I am a local government organisation

For general enquires please email GigabitVoucher@culture.gov.uk

I am a registered supplier

Registered suppliers should make enquiries through the support function when signed into the portal.

I am a potential supplier

Potential suppliers can make enquiries through LFFNSuppliers@culture.co.uk

 

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