Privacy Policy

1. About Us

Who we are. Any reference to we or us in this Privacy Notice means the Scottish Government. This Privacy Notice applies to our website at (which is owned and operated by us). We are the sole owner of any information collected on this website. We process personal data for the purposes of aiding our work with the Scottish Ministers to improve the well-being of Scotland and its people. We are a "data controller". This means that we are responsible for deciding how we hold and use personal information about you, and to tell you about this in this privacy notice.

This notice. Your privacy is important to us, and we take great care of any information provided to us. This Privacy Notice explains how we collect, use and share your personal information. Our Privacy Notice applies whenever you visit our website, during the period you receive services from us, or during the process of you applying for or ordering products from us and afterwards. Please read this Privacy Notice carefully.

Review. We reserve the right to update this Privacy Notice from time to time by publishing the updated version on our website. We therefore encourage you to review our Privacy Notice periodically for the most up-to-date information. We will not substantially change the way we use personal information you have already provided to us without your prior agreement. This Privacy Notice was last updated on 17 August 2020.

Contact us. If you have any questions or complaints regarding how we use your information or you wish to exercise any of your rights set out in the 'Your Legal Rights' section of our Privacy Notice, please contact us using our enquiries system, which can be accessed here, or write to us at: 8th floor, No. 4 Atlantic Quay, 70 York Street, Glasgow G2 8JX. We will do our very best to answer any question and resolve any complaint to your satisfaction.

2. How do we collect your personal information?

We collect your personal information directly from you when:

  • you use our website;
  • you contact us by email, telephone and through other written and verbal communications; and
  • you request information about our services.

As well as obtaining personal data directly from you, we can also collect your personal information indirectly from publicly available sources such as internet search engines and social media sites.

3. What information do we collect and how do we use it?

We process your personal information for a number of different purposes. For each purpose we must have a legal basis for such processing. The personal data we may process, the purposes for which it will be processed and the legal basis for such processing is set out in the table below.

The information we collect

How we use the information

Legal basis for this use of the information

The postcode and address information that you submit when using the interactive map on our site

1. To provide you with information about the broadband that is available in your area via the interactive map.

2. We may also use the information you submit to conduct checks in order to help detect or prevent mis-use of our site.

1. Consent

2. Necessary for our legitimate interests and/or for performance of a public task and/or to comply with a legal obligation

Your contact details (e.g. name, address, telephone number, email address)

To respond to enquiries or requests you submit using the enquiries forms on our site.

Please refer to the specific Privacy Policy that applies to our enquiries management system, which can be found here.

Please refer to the specific Privacy Policy that applies to our enquiries management system, which can be found here.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may need to process your personal data without your knowledge or consent, where this is required or permitted by law.

4. Who we may share your information with and for what purpose

We may share your personal information with our third-party service providers that are engaged in connection with the operation, management or administration of the site from time to time. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may also share the personal information you submit to us via our enquiry management system with other parties in accordance with the specific Privacy Policy that applies to our enquiries management system, which is referred to in the table in section 3 above.

5. How long do we keep your information for?

We will only keep your information for as long as reasonably necessary to fulfil the purposes we collected it for. We will then either securely delete it or anonymise it so that it cannot be linked back to you.

6. International transfer of your information

We will not transfer your personal information outside the European Economic Area.

7. Your legal rights

Under data protection law you have a number of rights in relation to the personal information that we hold about you. These rights might not apply in every circumstance. You can exercise your rights by contacting us by the methods described in section 1 of this privacy notice above.

Please note that although we take your rights seriously, there may be some circumstances where we cannot comply with your request such as where complying with it would mean that we couldn't comply with our own legal or regulatory requirements. In these instances we will let you know why we cannot comply with your request.

When you contact us to exercise one of these rights, we may need to ask you for specific information to confirm your identity. This is a security measure to ensure that your personal information is not disclosed to any person who does not have the right to receive it. We may also contact you to ask for more information about your request to speed up our response.

The right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details of how we use it. We will usually provide your personal data to you in writing unless you request otherwise. Where your request has been made electronically (e.g. by email), a copy of your personal data will be provided to you by electronic means where possible.

The right to rectification

We always take care to ensure that the information we hold about you is accurate and where necessary up to date. If you believe that there are any inaccuracies, discrepancies or gaps in the information we hold about you, you can contact us and ask us to update or amend it.

The right to restriction of processing

In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal data we hold about you may be inaccurate or where you think that we no longer need to use your personal information.

The right to withdraw your consent

Where we rely on your consent in order to process your personal information, you have the right to withdraw such consent to further use of your personal information.

The right to erasure

This is sometimes known as the 'right to be forgotten'. It entitles you, in certain circumstances, to request deletion of your personal information. For example, where we no longer need your personal information for the original purpose we collected it for or where you have exercised your right to withdrawn consent.

Whilst we will assess every request, there are other factors that will need to be taken into consideration. For example we may be unable to erase your information as you have requested because we have a regulatory obligation to keep it.

The right to object to direct marketing

You have control over the extent to which we market to you and you have the right to request that we stop sending you marketing messages at any time. You can do this either by clicking on the "unsubscribe" button in any email that we send to you or by contacting us using the details set out in this privacy notice.

Please note that even if you exercise this right because you do not want to receive marketing messages, we may still send you service related communications where necessary.

The right to object to processing

In certain cases you have the right to object to our processing, this arises in relation to where we process your personal data based on our legitimate business interests. Where we do so, you can object to such processing, unless our purpose outweighs any prejudice to your privacy rights.

The right to data portability

In certain circumstances, you can request that we transfer personal information that you have provided to us to a third party.

Rights relating to automated decision making

We do not carry out any automated decision making. If this changes in the future, we will provide you with an updated notice setting out our decision-making process.

The right to make a complaint

You have a right to file a complaint with the UK Information Commissioner's Office (ICO) if you believe that we have breached data protection laws when using your personal information.

You can visit the ICO's website at for more information. Please note that lodging a complaint will not affect any other legal rights or remedies that you have.

8. Third Party Links

Our website may contain links to third party websites, plug-ins and/or applications. Clicking on those links may allow third parties to collect or share information about you. If you follow a link to a third party website plug-in and/or application, please note that these third parties will have their own privacy policies and we do not accept any responsibility or liability in respect of the same.