Terms of Use

1. Who we are and how to contact us

superfastscotland.com is a site operated by the Scottish Government. Any reference to we or us in this Privacy Notice means the Scottish Government.

To contact us, please submit an enquiry using our enquiries system, which can be accessed here.

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

3. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site.

  • Our Privacy Policy, which sets out how we will use your personal information.
  • Our Cookie Policy, which sets out information about the cookies on our site.

4. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated on 9 February 2023.

5. We may make changes to our site

We may update and change our site from time to time.

6. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. The material featured on this site is subject to Crown Copyright protection unless otherwise indicated. This means that you may generally use and re-use the information featured on this website free of charge in any format or medium, under the terms of the Open Government Licence. In particular, you must ensure that you acknowledge this site as the source of the information and, where possible, you should include a link both to this site and to the Open Government Licence.

However, this right of re-use does not apply to any of the following:

  • our online address checker facility (as referred to in section 9 below) and/or any information that is contained in or is accessed via our address checker facility;
  • any of our logos;
  • any material on our site that is identified as being owned by a third party (or being subject to a third party's copyright).

You must obtain our prior written consent before re-using any of the items above.

Any enquiries regarding the use and re-use of any information on our site should be submitted using our enquiry system, which can be accessed here.

9. Your use of the address checker

Our website includes an address checker facility. If you choose to use the address checker facility, the terms of this section 9 (along with all of the other provisions of these Terms of Use and our Privacy Policy) will apply.

The online address checker aims to give you the most up to date information available to the R100 programme about superfast broadband infrastructure plans for your address, whether that be through commercial deployment, the R100 contracts or your eligibility for a voucher.

The information provided on the address checker is indicative and based on the best view we have using our current contract plans and data gathered regularly from broadband providers operating throughout Scotland. We are unable to guarantee that all of the information provided on the map is accurate or complete.

As with all large complex infrastructure programmes, details may change from time to time due to a number of factors including engineering and planning constraints and ongoing updates by commercial broadband providers. Like many other services we’re also doing our best to minimise disruption caused by recent global events and the continuing effect that these are having on labour and supply chains. We will continue to work with suppliers to ensure that the impact on communities and businesses is minimised.

Should the status of your property change, the address checker will be updated to reflect the options available to you to get superfast broadband.

Please note that the address checker is made available for indicative information purposes and we have no liability to you (or to any other person) in relation to any use of the address checker or any action that is taken on the basis of any content of the address checker. In addition, we have no liability for any acts or omissions of any third parties in connection with the supply (or non-supply) of any broadband services, including, for example, ISPs.

10. Acceptable use of our site

You may use our site only for lawful purposes. You may not use our site in any way that breaches any applicable local, national or international law or regulation or in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of use; and
  • not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

11. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

12. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

13. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort or delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site. In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

14. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

15. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site.

You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Rules about linking to our site

We allow websites to link to the home page of our site. You don't have to ask for permission to link to the home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than as set out above, please submit an enquiry using our enquiries system, which can be accessed here.

17. Which country's laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by Scottish law. You and we both agree that the courts of Scotland will have exclusive jurisdiction.

18. Social Media

Our Reaching 100% Programme social media accounts are managed by our communications teams and policy teams.

Posts and Tweets will generally be about:

  • Key developments
  • Key publications and events
  • News releases
  • Video, audio and imagery
  • Sector developments

If you follow us we will not automatically follow you back. Being followed or re-posted by a Reaching 100% Programme social media account does not imply endorsement of any kind.

We normally update and monitor our social media accounts during office hours, Monday to Friday. Social media accounts may occasionally be unavailable and we accept no responsibility for lack of service due to platform downtime.

We will endeavour to read all direct messages and we will pass information about any emerging themes or helpful suggestions to the relevant people in the Reaching 100% programme. We will also keep an eye on replies and respond if appropriate.

Please also see the following for further information on our social media channels: